Privacy Policy

Information You Provide: We collect information you voluntarily provide when interacting with us — such as completing an online application, requesting a callback, or subscribing to updates. This includes your name, address, email address, phone number, employment details, income information, and vehicle or equipment preferences.

Phone Verification: When you submit an application, we may send a one-time verification code (OTP) to your phone number by SMS to confirm you can be reached at that number. This code is used only to verify your submission and is not retained after verification.

Telephone Call Recording: Telephone calls between you and ShopRides may be recorded to ensure accuracy, maintain quality assurance, and verify compliance with contractual obligations. If you prefer not to have your call recorded, you may choose to communicate with us in writing or electronically instead.

Credit Reports: When you apply for financing through ShopRides, you authorize us to obtain, and periodically re-obtain, your credit score and related credit report details from credit reporting agencies (such as Equifax or TransUnion) to evaluate your profile and process your application. Independent dealers or lenders to whom we disclose your information may also request credit reports for legitimate purposes connected to your application.

Bank Verification: Where our website offers bank account verification tools, ShopRides or its third-party providers may retrieve transaction history (without storing your login credentials) to verify income and assess creditworthiness.

Referred Transaction Details: If we refer you to an independent lender, dealership, or partner, we may collect information from that business regarding the status of your transaction to maintain your profile.

Automated Collection: We automatically collect standard technical information when you visit our website, including IP address, browser type, device information, and browsing behaviour. We use cookies, pixels (including Meta and Google), and analytics tools to understand site usage, prevent fraud, and serve relevant advertising. You can disable cookies in your browser settings, though some site functions may be limited.

Referred Transactions: If ShopRides refers you to an independent partner (a lender, dealership, or insurance broker), we disclose relevant personal information, credit details, and financial history to facilitate the transaction. Independent businesses operate under their own privacy policies, and ShopRides is not responsible for their independent handling of your information.

Service Providers: We share information with third-party providers who assist us with hosting, data storage, credit processing, bank verification, SMS/phone systems, and digital marketing.

Law Enforcement: We may disclose personal information as required by law, such as to comply with a subpoena, court order, or regulatory investigation.

Business Transfers: If ShopRides is involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction, subject to confidentiality obligations.

Accuracy: You are responsible for ensuring the personal information you provide remains accurate and up to date.

Access Requests: You may request access to the personal information we hold about you by contacting our Privacy Officer below. We will respond within reasonable statutory timeframes, subject to identity verification.

Deletion Requests: You may request deletion of your personal information. Subject to legal, contractual, or fraud-prevention requirements, we will take appropriate steps to remove your record from our active systems.